Last Revised: 09/25/23
The Policy informs you of our policies regarding the collection, use, and disclosure of personal information when you register for and use our Site. In particular, it notifies you about the following issues:
- What personally identifiable information we collect from you through the Site, how we use it and with whom we may share it.
- What choices are available to you regarding the use of your information.
- The security procedures in place to protect your information.
- How you can contact us to correct any inaccuracies in the information or for any other reasons.
Information Collection, Use and Sharing
We are the sole owners of the information collected by or through the Site. By using the Site, you agree to the collection and use of information in accordance with this Policy.
Collection and Use
We collect information from you by or through the Site when you register, place an order, respond to a survey or communication including an e-mail, simple message system (SMS) or multimedia message system (MMS) (collectively “text message”), interactive chat, etc. When ordering or registering, we may ask you for information that may include, but is not limited to, your email address, name, phone number, postal address, and other information. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.
We will use your information for providing and improving the Site, as well as identifying and communicating with you, responding to your requests or inquiries, and servicing your purchase orders. When you place an order with us, you must provide contact information (like name and shipping address) and financial information (such as a credit card or bank account number and expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
When you access the Site by or through a mobile device or computer, we may collect certain information automatically. Such information includes, but is not limited to, geographic information, the type of mobile device or computer you use, the search terms you may have used, your unique ID, the IP address of your mobile device or computer, your mobile or computer operating system, the type of mobile Internet browser you use and other statistics.
You may see social media “like” buttons or “share” buttons on our Site. If you use those buttons, we may collect your IP address and where you were on our Site or on social media when you used the button. These kinds of social media features are governed by the privacy policies of the companies providing them.
If you email us or send us other communications directly, we will retain your email or address and correspondence so that we may respond to your request and for compliance purposes. We may retain this information indefinitely so that we have a history of our past communications. One way that you might communicate with us is by applying for a job. We may share this information with trusted partners, for example while doing a reference check before you join our company.
Unless you ask us not to do so through our “opt-in” or “opt-out” procedure (see next section), we may contact you via email, text message, or the like, in the future to tell you about specials, new products or services, or changes to this Policy. We may also use your information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you.
From time-to-time, our Site may request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and to disclose this information. Information requested may include contact information (such as name and shipping address) and demographic information (such as zip code, age level, etc.). We will use such contact information to notify the winners and award prizes. We will use survey information for purposes of monitoring or improving the use and satisfaction of this Site.
We may use and store information about your location depending on the permissions you have set on your device. We use this information to provide features of our Site and to improve and customize our Site. Please see the paragraph below regarding location information to understand your options with regard to that information.
COLLECTION OF PERSONAL INFORMATION
Information collected directly from you: We may collect personal information directly from you, for example through a web form, during registration, while making a reservation, while setting up an account with us, when you contact us for customer support, or at checkout. Personal information we collect directly from you may include first and last name, address, email address, and phone number.
Information collected from our partners: We may collect personal information about you from our third-party partners and combine it with other information that we collect.
Personal information we collect from our partners may include, for example, your demographic information, shopping history, and geographic location.
USE OF PERSONAL INFORMATION
We may use information collected about you for any lawful purpose, including the following:
- To provide you with our products and services, customer service and support, and other relevant information;
- To market our products and services to you, including by email and text message subject to your consent;
- To provide our website to you, to optimize our website, and to assist with our advertising and marketing efforts;
- To send you abandoned cart reminders if you added items to your shopping cart but did not complete check out;
- To comply with the law and to maintain the security of our website; or
- With your consent, or as otherwise disclosed at the time information is collected.
Disclosure and Sharing
We will not use, sell, trade or otherwise share or transfer your personally identifiable information with any third party outside of our organization without first providing you with advance notice, except as described in this Policy. We may employ third party companies and individuals to facilitate our Site, to provide the Site on our behalf, to perform Site-related functions, and to assist us in analyzing how users use our Site. These third parties have access to your information only to perform specific tasks on our behalf and are prohibited from disclosing or using your information for any other purpose.
We will disclose your information where required to do so by law or subpoena, or if we believe such action is necessary to comply with the law and the reasonable requests of law enforcement, or to protect the security or integrity of our Site. We may also release your information when we believe such release is required to enforce our Site policies, or protect ours or others’ rights, property, or safety.
DISCLOSURE OF PERSONAL INFORMATION
We may share the information we collect with other parties, including the following:
- With third-party service providers to assist us with providing and marketing our products and services, such as payment processors, data hosting services, analytics services, online store support, advertising partners, and email service providers.
- With any affiliates or joint venture partners that we may have in the future.
- As part of a corporate sale, merger, or acquisition, or other transfer of all or part of our assets, including as part of a bankruptcy proceeding.
- If necessary to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights or the rights of third parties, or to protect the safety or security of any person or entity.
- With your consent or as otherwise disclosed at the time of data collection or sharing.
We may share information that has been de-identified or aggregated without limitation.
Our website may offer interactive features, such as the ability to leave reviews, that you can use to communicate with other website visitors or to submit and post your own content. If you disclose information in one of these forums, this information can be viewed, collected, and used by others.
DIGITAL ADVERTISING & ANALYTICS
We may also work with third parties that collect data about your use of our website and other sites or apps over time for non-advertising purposes. We use Google Analytics and other third-party services to improve the performance of the website and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our website, visit www.google.com/policies/privacy/partners, and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout. Your web browser may allow you to block or disable cookies; however, parts of our website may not function properly if you do so.
EMAIL AND TEXT MESSAGE COMMUNICATIONS
If you wish to unsubscribe from our email campaigns, please click on the Unsubscribe link at the bottom of any marketing email sent from us. If you opt out of our email marketing, we will still send you messages related to our transactions and relationship with you, such as order confirmations. If you wish to stop receiving text messages from us, reply STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any text message sent from us. For more information, see our Mobile Messaging Terms and Conditions available at Terms and Conditions.
YOUR PRIVACY RIGHTS
We provide for you below, several ways you may access, correct and/or delete data we hold about you.
Your Options Regarding Your Information
Opt-In or Opt-Out: You may opt out of any future contacts from us at any time or change any of your account information by accessing the “My Account” section of the Site, by following the unsubscribe link or instructions provided in any email we send, or by contacting us at firstname.lastname@example.org. Any change will be effective for emails, orders or other action not yet in process. We may also retain any information changed or deleted by you for record-keeping purposes.
Cookies: You have the ability to accept or decline cookies. Most browsers automatically accept cookies, but you can instruct your browser to refuse all cookies or to indicate when a cookie is being used. The Help feature of most browsers provides information on how to accept cookies, disable cookies or to notify you when receiving a new cookie. If you choose to decline cookies, you may not be able to sign in or use other features of our sites and services that depend on cookies, but you will be able to perform basic navigation through the Site.
Location: You can enable or disable location services when you use our Site at any time, through your mobile device settings.
The security of your information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure. When you submit sensitive information to the Site, your information is protected both online and offline.
If a password is used to protect your account and personal information, it is your responsibility to keep your password confidential. You must also require any employees or other representatives to whom you grant access to the Site to maintain the confidentiality of all passwords.
Wherever we collect sensitive information (such as credit card or bank account data), that information is transmitted to us in a secure way through the use of Secure Socket Layer (SSL) technology and is then encrypted. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the uniform resource locator (URL) address of the web page.
In addition to using encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees or contractors who need the information to perform a specific job (for example, billing or customer service) can have access to your sensitive information. In addition, the computers and servers on which we store sensitive personal information are kept in a secure environment.
Please understand, however, that no method of transmission over the Internet, or method of electronic storage, is 100% secure. As such, although we strive to protect your personal information, we cannot guarantee its absolute security.
You must promptly notify us if your credit card or bank account, user name, cell phone, or password is lost, stolen, or used without permission. In such an event, we will remove that credit card or bank account number, user name, cell phone, or password from your account and update our records accordingly.
Your information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the information, including your personal information, to the United States and process it there. Your consent to this Policy followed by your submission of such information represents your agreement to that transfer, processing and/or storage.
In the unlikely event that individual personal information has been acquired, or is reasonably believed to have been acquired, from us by an unauthorized individual and applicable law requires notification, we will notify the affected users of that breach. We will provide such notice promptly, although notification may be delayed if we or any law enforcement agency determines that notification would hinder an investigation.
Children: Our Site does not deal with information relevant to children under the age of 13. As such, we do not knowingly collect personally identifiable information from such children. If you are a parent or guardian and you learn that your children have provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we will take steps to remove that information from our servers and other systems.
UPDATING YOUR INFORMATION
When you have an account with us, you may review, change, or update your contact information by logging into your account.
Access to or Changes to Your Personal Information
Any time you would like to see the personal information we maintain about you, you can request a copy of such information. Simply send an email with “Personal Information Request” in the Subject line to the email address indicated below. You can also receive this information by sending a letter to email@example.com. We will do our best to respond to your request within a reasonable time. At a minimum, we will contact you within 30 days to tell you approximately how long it will take us to fulfill your request.
If your personal information changes and you would like to update the personal information in our records, please send an email requesting those changes to the email address indicated below. Alternatively, you can send us your requested changes by mail to the address indicated below.
We reserve the right to update or change this Policy at any time and you should check this Policy periodically. Such changes will be effective immediately after being posted on this page. Your continued use of the Site after we post any modifications to the Policy on this page will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the modified Policy. If we make any material changes to this Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice here on this Policy page or our homepage.
If you have any questions about this policy or our privacy practices, please contact us at firstname.lastname@example.org or by sending a stamped self-addressed envelope to our address.
If you have any questions or suggestions about this Policy or if you wish to correct any inaccuracies in, or changes to, the information you have previously submitted to us, please contact us at one of the following contact points:
Telephone: (703) 573–8000
Postal Address: Customer Relations Department
Pond Roofing Company, Inc.
2987 Prosperity Ave
Fairfax, VA 22031