News and Events

May 2015
CertainTeed Honors Pond Roofing Co with Diamond Level Customer TrackRecord Award

(Valley Forge, Pa.) – Pond Roofing Co, Fairfax, Virginia, was recently honored with CertainTeed Corporation’s Diamond Level Customer TrackRecord Award. The accolade recognizes roofing contractors who are focused on superior standards of customer service. Pond Roofing Co shares the distinction with only a few other companies in the U.S. and Canada.

“Pond Roofing Co is very deserving of the Diamond Level Customer TrackRecord Award,” said Jay Butch, director of contractor programs for CertainTeed Roofing. “They have reached this elite status by demonstrating excellent performance and consistently providing exceptional levels of customer satisfaction.”

The Diamond Award signifies that Pond Roofing Co attained the highest honor available from CertainTeed. To earn Diamond status, contractors must have a minimum of 48 customer surveys submitted with a collective survey rating of 4.0 or higher on a 5.0 scale. Achieving this level of customer approval ratings is commendable and Pond Roofing Co is worthy of this special recognition for their outstanding accomplishment.

To learn more about Pond Roofing Co, call (703) 573-8000 or visit www.pondroofing.com.

Our Values Are at the Heart of Our Business

Our values form the foundation of Pond Roofing & Exteriors. They shape the way we operate & deliver our very best to you.

Integrity

Do the right thing when nobody is watching

Accountability

Show up and take responsibility for every task we do

Communicate

Listen and clarify, speak our truth, respond quickly

Relentless Improvement

Always seeking to improve our skills and execution

Excellence

Always do our best to deliver a peaceful experience to customers, teammates, and community

Pond Roofing & Exteriors

Customer Reviews

"Excellent service. Any question I had was addressed in a friendly yet professional manner. I have used Pond before for replacement windows and siding and most recently for new roofing. I highly recommend them for their responsiveness and the high quality of their work."

- Nancy P.

"Pond Roofing was very responsive and knowledgeable about the condition of our roof. They delivered before the expected date and their work was impeccable. I cannot recommend working with Shanti enough."

- Erin M.

"Easy communication with tons of photos and excellent job! Pond Roofing even came back to replace the color of the shingles to our satisfaction. The property was in McLean and they made me look great since my landlord client was very impressed. The swag cookies to our tenants was an added bonus. :-) Thanks so much!"

Laura M.

"Very fast initial response time and great customer service. Repair work was done (by prearrangement) while we had to be out of town and it looks great now that we are back. We have used Pond before and would call them first if we need roofing work in the future. Thanks!"

Scott C.

"Quality and Integrity. Terrific job on a roof repair. Called for a minor fix which was expertly accomplished. Patrick performed a complete inspection, ensuring no other damage or work needed. Perfect!"

Brian N.

"Great communication, very professional repair crew. We have a new construction house that had some issues with vent seals after 10yrs and Pond fixed 8 different areas in one day--very happy with the work."

- Ryan H.

"I recently hired Pond Roofing to check out a leak. They did a great job coming in on time and to troubleshoot the issue. Their pricing was competitive and overall service was excellent. I’m very happy with their work."

- Hassan W.