Look for These 3 Traits in a Contractor

It doesn’t matter if you’re hiring a roofing contractor, landscaper, or someone to remodel your kitchen, there are steps you can take to ensure that you bring the right company into your life.

Here are three traits shared by the best contractors:

·      Willing to listen. When someone is willing to listen they’re able to learn more about your wants and needs. Conversely, if a contractor doesn’t want to hear what you have to say, there’s a good chance you won’t be 100 percent satisfied with the end result.

·      Ability to share their ideas. You may have an idea of what you’re trying to accomplish, but there’s also a good chance you’re hoping for feedback from your contractor. The best contractors are able to share their ideas and vision in a clear and concise manner.

·      High level of customer service. Are your calls returned on time? Does the crew show up at your home when they say they will? Is your property cleaned up at the end of the day? A contractor that provides top notch customer service is one that will make your life much more enjoyable.

So, there you have it. These are three of the many traits to look for when hiring a contractor.

Pond Roofing is an award-winning roofing contractor in Fairfax, VA. We specialize in roofing, siding, window replacement, and door replacement in Fairfax and Arlington, VA. Please follow us on Facebook, Twitter, and Google.

Our Values Are at the Heart of Our Business

Our values form the foundation of Pond Roofing & Exteriors. They shape the way we operate & deliver our very best to you.


Do the right thing when nobody is watching


Show up and take responsibility for every task we do


Listen and clarify, speak our truth, respond quickly

Relentless Improvement

Always seeking to improve our skills and execution


Always do our best to deliver a peaceful experience to customers, teammates, and community

Pond Roofing & Exteriors

Customer Reviews

"Excellent service. Any question I had was addressed in a friendly yet professional manner. I have used Pond before for replacement windows and siding and most recently for new roofing. I highly recommend them for their responsiveness and the high quality of their work."

- Nancy P.

"Pond Roofing was very responsive and knowledgeable about the condition of our roof. They delivered before the expected date and their work was impeccable. I cannot recommend working with Shanti enough."

- Erin M.

"Easy communication with tons of photos and excellent job! Pond Roofing even came back to replace the color of the shingles to our satisfaction. The property was in McLean and they made me look great since my landlord client was very impressed. The swag cookies to our tenants was an added bonus. :-) Thanks so much!"

Laura M.

"Very fast initial response time and great customer service. Repair work was done (by prearrangement) while we had to be out of town and it looks great now that we are back. We have used Pond before and would call them first if we need roofing work in the future. Thanks!"

Scott C.

"Quality and Integrity. Terrific job on a roof repair. Called for a minor fix which was expertly accomplished. Patrick performed a complete inspection, ensuring no other damage or work needed. Perfect!"

Brian N.

"Great communication, very professional repair crew. We have a new construction house that had some issues with vent seals after 10yrs and Pond fixed 8 different areas in one day--very happy with the work."

- Ryan H.

"I recently hired Pond Roofing to check out a leak. They did a great job coming in on time and to troubleshoot the issue. Their pricing was competitive and overall service was excellent. I’m very happy with their work."

- Hassan W.